Technical Customer Support

Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care.

Summary

In this role, you will be responsible for responding to, troubleshooting, resolving, and accurately documenting incoming customer support tickets related to the supported software. You will identify root causes, provide clear guidance, and contribute to long-term solutions that improve th...