Technical Customer Support Agent

Technical Customer Support Agent

As our technical customer support rep, you will interact with our customers via our chat support systems, calls, and other communication channels. Your primary tasks involve answering questions and providing priority support to our SaaS customers. You will also assist with sales, account updates, information dissemination, and escalations.

The environment is fast-paced and dynamic and offers a rewarding career to someone who derives fulfilment from resolving customer queries efficiently and effectively. Your primary function will be to resolve technical customer queries related to our SaaS platform, FBAS.

As a member of our customer support team, you'll get to work in an exciting industry and for a company that provides a cutting-edge SaaS platform that helps customers promote high-risk offers (casino, crypto, nutra, etc.) to their customers.

Your daily responsibilities would include: