Technical Customer Success Manager

Technical Customer Success Manager @ Merchkit

Own the Onboarding Experience for AI-Native Catalog Operations

The Opportunity

We're hiring a Technical Customer Success Manager to own the full lifecycle of getting customers live on Merchkit - and keeping them there. From the first kickoff call to a fully configured workspace with clean data flowing across channels, you'll be the person who makes it happen.

This isn't a relationship management role. You'll be hands‑on in the platform daily - setting up workspaces, configuring imports and exports, mapping Shopify metafields, debugging data mismatches between systems, and using AI tools and spreadsheet formulas to move fast and solve real problems. You'll need to understand what good product data looks like and why it matters for ecommerce outcomes: channel performance, search visibility, listing content creation, etc.

You'll also help build the playbooks, templates, and processes that let u...