Job Description

Customer Success Manager, APAC Region

You'll act as a crucial bridge between our customers and Aikido Security’s platform, driving adoption, ensuring value realization, and protecting against churn.

Responsibilities
  • Engage with accounts at risk to prevent churn.
  • Drive product adoption and maximize customer value.
  • Escalate complex issues.
  • Debug and resolve workflow issues.
  • Drive onboarding and deployment for new clients.
  • Deliver training sessions to customer teams.
  • Share customer insights with the product team.
Qualifications
  • Medior/Senior profile with prior experience in customer success, technical account management, or a similar role.
  • Tech‑savvy, with the ability to debug and investigate technical workflows.
  • Strong communication and proactive, with a “get stuff done” attitude.
  • Comfortable working independently and managing multiple p...

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