Job Description
As a Technical Customer Service Representative, you will focus on providing exceptional customer service and software and device support to our customer base, sales representatives, and consumers. Within a performance-driven environment, you will support a variety of service programs designed to put
the customer first. This will be supporting North America region.
Let's Talk About Responsibilities
Provide technical support to ResMed's internal and external customers and business partners focusing on software support, device support, and general customer education through calls and email cases.
Provide order, returns, complaints, credit, and rental requests processing data entry for requests from customers, by phone, fax, email, and EDI transactions
Respond to customer inquiries and complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Attempt to troubleshoot customers' problems. Inform supervision/manag...
the customer first. This will be supporting North America region.
Let's Talk About Responsibilities
Provide technical support to ResMed's internal and external customers and business partners focusing on software support, device support, and general customer education through calls and email cases.
Provide order, returns, complaints, credit, and rental requests processing data entry for requests from customers, by phone, fax, email, and EDI transactions
Respond to customer inquiries and complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Attempt to troubleshoot customers' problems. Inform supervision/manag...
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