Job Description

Job Responsibilities :

We are seeking a motivated Customer Service Helpdesk Intern to join our dynamic team. This internship offers hands-on experience in resolving customer inquiries and supporting our client base. The ideal candidate will assist in ensuring customer satisfaction through efficient problem-solving and communication skills.

As a Customer Service Helpdesk Intern, you will gain practical experience and develop key skills that are essential for a successful career in customer service and the fintech industry.

Key Responsibilities:

  • Work with CRM systems or ticketing platforms.

  • Respond promptly to customer inquiries via phone, email, and live chat. 

  • Handle and resolve customer complaints and issues effectively. 

  • Provide accurate information regarding products, services, and transactions. 

  • Escalate complex issues to appropriate teams or supervisors as needed. <...

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