Technical Customer Service Administrator

Job Description

We’re looking for someone to support a busy operations team by handling customer requests, coordinating engineers, and keeping records up to date. The role involves working with customers and internal teams to make sure jobs are logged, scheduled, and completed properly. This role would suit someone from a engineering or manufacturing admin/ customer service background.

The Role:

Take customer calls and emails about requests

Send out quotations for repairs

Help organise schedules and daily workload

Keep systems and records accurate and up to date

Monitor inboxes and respond to requests

Deal with basic queries 

The Candidate:

Experience in admin, coordination, or technical customer support

Experience in the engineering/ manufacturing industry

Good communication skills

Organised and able to manage a busy workload

Accurate with data ent...