Technical Customer Operations Representative

**Job Purpose**:
- Answer customer and internal customer service product technical inquiries using engineering/production data.
- Assist in determining how product is to be serviced with assistance from technical service or engineering depts
- Provide internal departments with corrections to current publications where identified
- Assist customers/Crossville in part dimensional information from prints
- Provide support on quotes for service units, (transmissions, axles, electronic controllers
- Provide support/participate in product launch/ product phase out/complexity reduction teams
- Propose service parts overhaul kits for specific components/units
- Help promote the sale of these products to our customers
- Provide solutions/solve problems
- Help promote the sale of Dana product
- Create solid customer relations and provide excellent customer satisfaction
- Be a problem solver and information source for the customer, with solutions and data
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