Technical Customer Advisor

The Role:

Developer Services is responsible for liaising with private developers and household customers in relation to the provision of new water and wastewater services. The Customer Engagement Team is responsible for direct and indirect case management of customer contacts and technical queries, providing reliable, accurate and detailed information to our customers on current practices in the design and operation of water and wastewater networks, and legislation relating to Developer Services.

The Customer Engagement Team receive c. 14,000 contacts per annum that are case managed through to completion, with a pass rate of 96% against the targets of 85% for queries and 95% for complaints. We case management contacts received verbally, in-person or in writing.

The Customer Engagement Team are the centre point of the Developer Service department, ensuring customers have a streamlined mechanism to contact us. As a Technical Customer Advisor, you will ...