Job Description
Essential Job Functions:
Learning Strategy & Needs Analysis
- Determine effective ways to educate customers, partners, and employees on the platform aligned with product roadmap and business goals
- Conduct interviews and learning needs assessments to identify knowledge gaps and training requirements
- Partner with stakeholders and SMEs to gather content and define course specifications
Instructional Design & Content Development
- Design and develop engaging learning experiences using adult learning principles
- Create instructor-led, virtual, eLearning, self-paced, and microlearning content
- Develop job aids, guides, videos, simulations, infographics, and recorded materials
- Translate complex technical and AI concepts into easy-to-understand training content
- Use storytelling and visual design to enhance learner engagement and retention
Technology & AI Integration
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