Technical Consultant, Customer Success

PURPOSE The Customer Success team is responsible to ensure the successful adoption and expansion of our software solutions within our existing customer base and to secure high customer satisfaction and retention rates.

The Technical Consultant is responsible for providing technical solutions to existing customers on the Centric product portfolio, mainly Centric PLM, and must be able to articulate the company’s technology to both business and technical users.

This position will report into the Technical Team Lead, Customer Success.

The reporting line may change to the Upgrade Manager, Customer Success, after successful onboarding.

SCOPE Central Europe region Existing customer base Involved after the initial project with a customer has been finalized Involved upgrade projects MAIN TASKS Collect information about the customers’ system configuration, IT landscape and data usage to identify weaknesses and problems, and understand the ro...