Job Description
Scope:
This is a technical position within a leading AI-driven Global Supply Chain Solutions SaaS Product Company and one of Glassdoor's Best Places to Work.
The role requires an astute individual with a strong technical foundation who can collaborate with a broader engineering team to drive the development, deployment cycle, and implementation of industry best practices.Key Focus Areas:
Customer Implementation & Support: Providing functional and technical support during customer upgrades, deployments, and rollouts, and maintaining positive relationships by resolving conflicts and managing expectations.Deep Technical Troubleshooting: Working closely with solution experts for complex issue resolution, including code development, and continuous learning on the latest planning solutions.SaaS Product Enablement: Bringing in ideas for automation, features, and service improvements, and setting up new product ...
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