Job Description

The Opportunity

Accountable/responsible assisting in support of centralized Customer and Product functions allowing service departments to more efficiently serve customers.
Create a knowledge center of excellence for diagnostics within the company.


The Role

  • Facilitates superior, efficient interactions between Wajax technicians and to
    provide ultimate support to our customer/s.

  • Develop expert understanding of technology offerings such as Global-e,
    Consite, Tigercat Remote LOG etc.

  • Utilize failure analysis reports and communicate results to assist internal
    branch service departments with support.

  • Communicate technical bulletins, PIP’s, PSB's (manufacturers machine
    modifications –safety or mechanical) to all branches as required .

  • Provide primary technical support to Wajax technicians.

  • Organize and write required procedures.

  • Monitor incoming data from te...

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