Technical Communicator

The Opportunity

Accountable/responsible assisting in support of centralized Customer and Product functions allowing service departments to more efficiently serve customers.
Create a knowledge center of excellence for diagnostics within the company.

The Role

• Facilitates superior, efficient interactions between Wajax technicians and to
  provide ultimate support to our customer/s.
• Develop expert understanding of technology offerings such as Global-e,
  Consite, Tigercat Remote LOG etc.
• Utilize failure analysis reports and communicate results to assist internal
  branch service departments with support.
• Communicate technical bulletins, PIP’s, PSB's (manufacturers machine
  modifications -safety or mechanical) to all branches as required .
• Provide primary technical support to Wajax technicians.
• Organize and write required procedures.
• Monitor incoming d...