Job Description
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
We are looking for a client facing, senior product support analyst to be working with the global client services organization. The Technical Client Support Analyst is responsible for Service request, Incident, Problem and Change management activities focused on the Security Finance and Collateral Management (SFCM) product.
Responsibilities
Provide clients with great customer service on phone and email
Work within a global team (Locations include Edinburgh, Toronto, US, Sydney, India)
Deal with a variety of customers and situations with professional composure and a sense of urgency
Major incident management and associated problem follow up
Escalate issues appropriately to Supp...
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