Job Description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Client facing, senior product support analyst working with the global client services organisation. Responsible for Service request, Incident, Problem and Change management activities focused on the Security Finance and Collateral Management (SFCM) product.

Key responsibilities include (not limited to)

  • Provide clients with great customer service on phone and email

  • Work within a global team (Locations include Edinburgh, Toronto, US, Sydney, India)

  • Deal with a variety of customers and situations with professional composure and a sense of urgency

  • Major incident management and associated problem follow up

  • Escalate issues appropriately to Support Team Level3 resource...

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