Technical Client Support Advisor

Responsibilities Reporting to the Customer Support Manager, the Technical Client Support Advisor is the key interface between Finastra clients on one side and Finastra on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Technical Client Support Advisor also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises. Responsibilities & Deliverables: Excellent communication and customer support skills Incident Management experience by participating in a bridge calls for major incidents, and documenting troubleshooting steps and service...