Job Description

Nokia in Mexico City seeks an experienced Care escalation specialist to own and manage high‑priority customer issues, ensuring rapid RCA and resolution. You will liaison with R&D, 3LS, ProServ and NDE, uphold SLAs, and drive proactive service improvements.

The role requires strong technical and communication skills, a self‑starter mindset, and the ability to work across time zones in a hybrid environment.

#J-18808-Ljbffr

Ready to Apply?

Take the next step in your AI career. Submit your application to Nokia today.

Submit Application