Job Description

Key Responsibilities

  • Hiring and training technical personnel.
  • Delegating work and assignments to team members.
  • Collaborating with their team to identify and fix technical problems.
  • Creating end goals for their team.
  • Supervising system modifications.
  • Guiding their team through technical issues and challenges.
  • Monthly onsite/helpdesk report to customer.
  • Report email for onsite support.
  • Communicate with various vendors and customers.
  • Liaise with business users/customers to translate business logic to technical solutions.
  • Ability to troubleshoot software and hardware problems.
  • Provide technical expertise for product/project implementation including system integration, API, portal reporting and analytics tools.

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