Technical Assistant

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Responsibilities

• Respond to customer inquiries via phone, email, or chat, providing clear and helpful solutions.
• Diagnose and troubleshoot mechanical and electrical issues, asking the right questions to identify the root cause.
• Guide customers step‑by‑step through troubleshooting and resolution processes.
• Document common issues and solutions to improve technical support resources.
• Collaborate with the production and engineering teams to elevate complex cases and provide feedback for product improvements.
• Assist in testing and validating technical solutions before deployment.
• Maintain a knowledge base of technical support materials, FAQs, and best practices.
• Help train internal team membe...