Technical Assistance Systems Lead

Position description

Job Family/Profession

Sales & Marketing - Sales & Marketing

Job title

Technical Assistance Systems Lead

Contract

Permanent contract

Status

Staff

Job description

MISSION

∙ Manage and continuously improve the ICT-based systems supporting detection and Technical Assistance within Stellantis.

∙ Design, document, and validate system specifications that enable efficient technical assistance and quality workflows.

∙ Guarantee effective reporting and performance monitoring through Power BI dashboards.

∙ Foster innovation, simplification, and operational excellence in technical support and repair processes.



MAIN RESPONSIBILITIES

∙ Manage the end-to-end anomaly detection and resolution system using Stellantis ICT tools, including application se...