Technical Architect

Technical Architecture Design & Documentation

· Design comprehensive, enterprise-grade technical architectures for complex transformation solutions spanning cloud platforms (AWS, Azure, GCP), CCaaS (Genesys, Five9, Amazon Connect, etc.), CX platforms, customer data platforms (CDPs), AI/ML platforms, and GenAI integrations

· Develop detailed architecture diagrams (logical, physical, network, security, integration, data flow) that clearly communicate technical solution design to both technical and non-technical audiences

· Create technical architecture documentation for RFP responses, including infrastructure design, technology stack specifications, integration patterns, data architecture, security architecture, and deployment models

· Define API integration strategies and enterprise integration architectures leveraging RESTful APIs, GraphQL, webhooks, microservices, ESB, and iPaaS platforms (MuleSoft, Dell Boomi, Azure Integration Services)

· Ensure...