Technical Architect - Amazon Connect

Job Description

As a Technical Architect, your primary responsibility will be to develop customized technical solutions that align with the unique business requirements and objectives of our customers.

Responsibilities:

• Develop a comprehensive understanding of customers' functional and technical requirements, ensuring alignment with their business objectives through the effective use of Zendesk functionalities.

• Owning the end-to-end technical delivery of specific customer implementation projects.

• Delivering comprehensive, complex implementations of contact centers with Zendesk for Contact Center.

• Configuring services and deploying resources in customer AWS accounts, using Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, S3 and more.

• Lead technical pr...