Job Description

Technical Architect

As a Technical Architect, your primary responsibility is to develop customized technical solutions that align with the unique business requirements and objectives of our customers.

Responsibilities

  • Develop a comprehensive understanding of customers' functional and technical requirements, ensuring alignment with their business objectives through the effective use of Zendesk functionalities.
  • Own the end-to-end technical delivery of specific customer implementation projects.
  • Deliver comprehensive, complex implementations of contact centers with Zendesk for Contact Center.
  • Configure services and deploy resources in customer AWS accounts using Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, S3, and more.
  • Lead technical projects involving multiplate development and architecture resources.
  • Mentor junior colleagues on best practic...

Ready to Apply?

Take the next step in your AI career. Submit your application to Zendesk today.

Submit Application