Technical Application Support

Main Tasks:

• Develop a working knowledge of the application and business area in order to provide a high level of both technical and functional support to the users in a timely and efficient manner;
• Build and maintain a knowledge base regarding support issues and their resolution;
• Process requests for specific actions (processing, extraction, specific work, etc.);
• Create control points as part of procedures and operating methods to ensure that work goes smoothly and draft ad hoc reporting;
• Understand and analyse the needs coming from the business team, converting them into detailed requirements and functional specifications;
• Involve all relevant stakeholders in the process of definition and validation of any new requirement, assessing all potential impacts;
• Work together and support other teams (business analysts, developers and IT Ops) throughout all the development stages: specification, development, testing and impl...