Job Description
Main Tasks:
Develop a working knowledge of the application and business area in order to provide a high level of both technical and functional support to the users in a timely and efficient manner;
Build and maintain a knowledge base regarding support issues and their resolution;
Process requests for specific actions (processing, extraction, specific work, etc.);
Create control points as part of procedures and operating methods to ensure that work goes smoothly and draft ad hoc reporting;
Understand and analyse the needs coming from the business team, converting them into detailed requirements and functional specifications;
Involve all relevant stakeholders in the process of definition and validation of any new requirement, assessing all potential impacts;
Work together and support other teams (business analysts, developers and IT Ops) throughout all the development stages: specification, development, testing and implementation in Production; Prepare environ...
Develop a working knowledge of the application and business area in order to provide a high level of both technical and functional support to the users in a timely and efficient manner;
Build and maintain a knowledge base regarding support issues and their resolution;
Process requests for specific actions (processing, extraction, specific work, etc.);
Create control points as part of procedures and operating methods to ensure that work goes smoothly and draft ad hoc reporting;
Understand and analyse the needs coming from the business team, converting them into detailed requirements and functional specifications;
Involve all relevant stakeholders in the process of definition and validation of any new requirement, assessing all potential impacts;
Work together and support other teams (business analysts, developers and IT Ops) throughout all the development stages: specification, development, testing and implementation in Production; Prepare environ...
Ready to Apply?
Take the next step in your AI career. Submit your application to act digital EMEA - Alter Solutions today.
Submit Application