Job Description
As part of the IT Technical Support Team, the Technical Analyst will support various aspects of enterprise VOIP Unified Communication, network for seven site, two-organization network. The telecom/network Technical Analyst's role is to perform general system admin duties in a Aruba/HP/Cisco Network environment, contribute to LAN /WAN WLAN software design, architecture, and troubleshooting. This individual also participates in the planning and implementation of policies and procedures that is consistent with company goals, industry best practices, and regulatory requirements. Provides a point of escalation as well as mentorship to Service Desk. This role takes part of the on-call rotation.
Qualifications
- College Diploma in Computer Technology or University Degree in Computer Science and/or 5-10 years equivalent work experience
- Strong Knowledge in VOIP Network operations background with CISCO and HP - Routers, Switches
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