Technical Analyst, Service Desk (Bilingual)

Technical Analyst – FCC

Closing Date: 06/02/2026 • Worker Type: Permanent • Languages required: Bilingual (English and French) • Salary: $61,370 – $83,030 (plus performance‑based incentive)

About FCC

FCC is a federal Crown corporation that supports the Canadian agriculture and food sector by providing financing, knowledge resources, and business management software to over 103,000 customers nationwide.

What you’ll do

• Provide IT support through phone, email, chat, and in‑person interactions to a coast‑to‑coast Service Desk during business hours.
• Investigate, analyze, and resolve service desk incidents and service requests.
• Troubleshoot first‑level IT issues across systems, applications and devices.
• Monitor and support day‑to‑day technologies and services.
• Escalate issues when required based on troubleshooting and documentation.
• Maintain accurate ticket documentation, including updates, actio...