Job Description

Your Role In the role of a Technical Analyst, you will - Support, Collaborate, Implement and be the voice of our product users with the intention to build and improve ION Products for our customers that include Tier 1 banks and Fortune 100 global corporations.As a technical analyst you will work with ION customers to:-•Analyze technical and functional issues and communicate appropriately with customers or internal teams as necessary.• Deploy ION products and work with customers on their projects.• Analyze data to determine usage trends and recommend optimum solutions.• Manage customer platforms hosted in ION data centers.• Strive for long term stable solutions and automate repetitive tasks.• Work effectively within teams with minimal supervision.

Your Contribution

  • Resolve complex business issues and communicate effectively to Internal teams and ION clients.
  • Gather regular feedback from ION customers and communicate to internal teams.
  • ...

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