Job Description

Technical Advisor III

Location: Hybrid -Dublin (3 days a week in office)

Here’s what we do and why we do it

We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers’ lives better. Find out how we do that here: .

Here's how you will contribute to the success of the company

  • Assist and provide technical support by phone, email or chat.
  • Analyze and resolve technical issues related to our products and services, notably Microsoft 365 & Azure
  • Lead customers through service configurations.
  • Provide a very high customer service level.
  • Apply strong customer service skills to exceed client expectations. We always put our partners' happiness first.
  • Deliver and follow up on problem resolutions and customer satisfaction.
  • Proactively and comprehensively document customer issues in ticketing systems.
  • Collaborate as a technical resource...

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