Job Description
Elevate contact center performance as an IT Technical Advisor Specialist at Intact. This role offers a hybrid work arrangement and focuses on optimizing agent tool usage and system functionality.
As a part of Intact's dynamic team, you will oversee the management of contact center technologies, ensuring seamless operations and effective user support. Your technical skills and experience in CCaaS solutions will significantly contribute to enhancing customer interactions. Engagement in system updates and training is key for this role.
Key Responsibilities:
• Configure and monitor contact center systems and tools
• Provide technical support to contact center staff
• Identify and resolve performance issues promptly
• Create comprehensive performance reports for analysis
• Conduct training on best practices for system usage
Requirements:
• Degree in Computer Science or related field
• Minimum 3 years of experie...
As a part of Intact's dynamic team, you will oversee the management of contact center technologies, ensuring seamless operations and effective user support. Your technical skills and experience in CCaaS solutions will significantly contribute to enhancing customer interactions. Engagement in system updates and training is key for this role.
Key Responsibilities:
• Configure and monitor contact center systems and tools
• Provide technical support to contact center staff
• Identify and resolve performance issues promptly
• Create comprehensive performance reports for analysis
• Conduct training on best practices for system usage
Requirements:
• Degree in Computer Science or related field
• Minimum 3 years of experie...
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