Technical Advisor - 12 months fixed term contract

Overview

A vacancy has arisen within our Maritime Cranes department based in Biggleswade for a Technical Advisor. The role covers the UK and Ireland and contributes to the success of Liebherr – Great Britain Ltd by ensuring effective and efficient advice, support, and excellent administrative, customer service and interpersonal skills.

Your Responsibilities

• Visit sites to investigate technical problems and communicate with customers, factories and LGB accordingly to provide a technically led solution.
• Assist the Technical Manager with customer complaints in relation to invoice disputes.
• Provide a dedicated support line for customers and use this to develop outstanding rapport and relationships.
• Circulate information and investigation details via written reports.
• Obtain suitable solutions from Liebherr factories on technical issues and warranty claims.
• Raise warranty orders, sales orders, work orde...