Job Description
- To undertake reception and associated duties providing information and advice to customers.
- To communicate with customers by telephone, face to face, electronically or by post.
- To receive requests, assessing and prioritising the reason for the request together with its urgency, and taking prompt appropriate action in accordance with procedures and service instructions.
- To provide an interface with insurance engineers and assessors, scheduling inspection appointments, processing of technical reports, vehicle repairs and documentation liaising with workshop supervision and fleet customers.
- To contact customers to monitor satisfaction and quality control checks.
- To quality check vehicle and equipment Inspection documentation. Filing of manual records and files to ensure 'O' licence compliance.
- To create monthly maintenance schedules for vehicles and plant, distributing to fleet customers from the electronic transport ...
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