Job Description
Qualifications Enquiry Handling:
Log customer enquiries and service requests in ERP/CRM under supervision. Job Order Support:
Generate basic job orders and assist in preparing daily schedules. Documentation Support:
Collect and file service reports, photos, and completion documents. Customer Contact:
Follow up on sign-offs or clarifications with guidance. Data Maintenance:
Update customer contact logs, records, and support tickets. Admin Assistance:
Support filing, scanning, and handover pack preparation for projects.
Qualifications & Requirements Education : Higher NITEC/Diploma in Business Administration, Customer Service, or related field. Experience : 0-2 years of customer service, call centre, or admin experience. Technical Skills : Basic knowledge of customer service processes. Familiarity with ERP/CRM systems (training will be provided). Proficiency in Microsoft Office (Word, Excel, Outlook).
Log customer enquiries and service requests in ERP/CRM under supervision. Job Order Support:
Generate basic job orders and assist in preparing daily schedules. Documentation Support:
Collect and file service reports, photos, and completion documents. Customer Contact:
Follow up on sign-offs or clarifications with guidance. Data Maintenance:
Update customer contact logs, records, and support tickets. Admin Assistance:
Support filing, scanning, and handover pack preparation for projects.
Qualifications & Requirements Education : Higher NITEC/Diploma in Business Administration, Customer Service, or related field. Experience : 0-2 years of customer service, call centre, or admin experience. Technical Skills : Basic knowledge of customer service processes. Familiarity with ERP/CRM systems (training will be provided). Proficiency in Microsoft Office (Word, Excel, Outlook).
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