Job Description

Location: Japan (Tokyo)

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager to contribute to the success of our rapidly growing business.


As a Technical Account Manager, you will:

  • Collect, analyze and change recommendations of configuration information. 
  • Collect and analyze customer network information. 
  • Collect and analyze packet trace information. 
  • Recommend actions based on analysis. 
  • Educate customers (gaps in networking, product knowledge etc.).
  • Provide installation and configuration assistance.
  • Reproduce customer environments on lab equipment.
  • Follow up technical cases and manage the right expectation until the clos...

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