Technical Account Manager

What you'll do

This role serves as the primary technical interface for aviation customers, providing leadership, guidance, and hands-on support across the full lifecycle of service delivery, operations, and ongoing account management. You will partner closely with Product, Operations, and Customer Success Manager to ensure outstanding service performance, drive adoption of new capabilities, and identify opportunities for growth.

The day-to-day

• Provide technical leadership, status updates, and guidance to both customers and internal teams for all account-related activities

• Act as the customer's technical advocate, delivering clear requirements, use cases, and priorities to Aviation Product and Operations teams
• Serve as the customer's first point of technical escalation for operational and service-related issues
• Educate customers on the functionality, capabilities, a...