Job Description

TTEC Digital seeks aTechnical Account Manager to steward strategic client relationships, drive platform adoption, and ensure measurable outcomes across Amazon Connect andAWS-basedcontact center ecosystems. This role blends technical leadership, client partnership, and operational excellence to deliver a seamless,high-valueManaged Services experience.

This is a 100% remote opportunity! Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.

What You Will Do

  • Serve as the primarypost-salespoint of contact, building trusted relationships across technical and operational stakeholders.
  • Ensure clients effectively adopt and gain value from Amazon Connect and related AWS capabilities through proactive guidance, insights, and recommendations.
  • Oversee technical execution across incidents, enhancements, change requests,releasecoordination, and environment stability.
  • Mo...

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