Technical Account Manager

Overview

TTEC Digital seeks a Technical Account Manager to steward strategic client relationships, drive platform adoption, and ensure measurable outcomes across Amazon Connect and AWS-based contact center ecosystems. This role blends technical leadership, client partnership, and operational excellence to deliver a seamless, high-value Managed Services experience.

This is a 100% remote opportunity! Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.

What You Will Do

• Serve as the primary post-sales point of contact, building trusted relationships across technical and operational stakeholders.
• Ensure clients effectively adopt and gain value from Amazon Connect and related AWS capabilities through proactive guidance, insights, and recommendations.
• Oversee technical execution across incidents, enhancements, change requests, release coordination, and environment s...