Job Description
Technical Account Manager (TAM) – Infrastructure
Years of Expereince - 8+ Years
Location:
Role Overview
The Technical Account Manager – Infrastructure will serve as a trusted technical advisor for Cloud4C managed services customers. The role focuses on ensuring service stability, SLA adherence, proactive risk management, and continuous improvement across infrastructure services while acting as the customer’s primary technical interface.
Key Responsibilities
Own end-to-end technical relationship for assigned managed services accounts
Ensure SLA, SLO, and KPI compliance across compute, storage, virtualization, OS, backup, and DR services
Lead Major Incident Management, RCA reviews, and service improvement plans
Conduct periodic Service Reviews, Capacity Planning, and Health Checks
Coordinate with L2/L3, NOC, and OEM teams for issue resolution
Drive proactive risk identification and preventive actions
Support customer onboarding, transition, and steady-...
Years of Expereince - 8+ Years
Location:
Role Overview
The Technical Account Manager – Infrastructure will serve as a trusted technical advisor for Cloud4C managed services customers. The role focuses on ensuring service stability, SLA adherence, proactive risk management, and continuous improvement across infrastructure services while acting as the customer’s primary technical interface.
Key Responsibilities
Own end-to-end technical relationship for assigned managed services accounts
Ensure SLA, SLO, and KPI compliance across compute, storage, virtualization, OS, backup, and DR services
Lead Major Incident Management, RCA reviews, and service improvement plans
Conduct periodic Service Reviews, Capacity Planning, and Health Checks
Coordinate with L2/L3, NOC, and OEM teams for issue resolution
Drive proactive risk identification and preventive actions
Support customer onboarding, transition, and steady-...
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