Technical Account Manager

Technical Account Manager

Full Time

Company profile: srinsofttech.Com/contact.Html

Primary Skillset:

Design background

Any Tool knowledge in Mech/Manufacturing Industry - Ex: Inventor, Creo, Revit

Roles:

1. Customer Relationship Management

○ Serve as the primary technical point of contact

○ Build and maintain strong, long-term relationships by understanding customers' business needs and technical environments.

○ Act as a trusted advisor, ensuring customers achieve maximum value from the product.

2. Technical Support & Guidance

○ Troubleshoot, resolve, and escalate complex technical issues in collaboration with support and engineering teams.

○ Provide proactive guidance, best practices, and technical recommendations tailored to the customer’s use case.

○ Conduct regular health checks on customer environments to ensure smooth operation.

3. Customer Success & Retent...