Technical Account Manager, Enterprise Support, Strategic Industries, Energy

Technical Account Manager (TAM) – AWS Enterprise Support

Professionally fluent in Portuguese and English, the TAM serves as a trusted advisor to support customers' cloud journey and enable innovation across AWS technologies. The role focuses on enabling technical solutions, driving customer adoption, and fostering growth.

Key Job Responsibilities

• Develop trusting relationships with customers, understand their business needs, review service disruptions, provide metrics, and assist with pre‑launch planning.
• Utilize technical skills to solve difficult support issues and technical challenges.
• Understand operational parameters and the troubleshooting process for customer issues and escalations.
• Advocate for customer needs to overcome adoption blockers and drive new feature development.
• Improve customer capabilities by running workshops, operations, and architecture reviews.
• Ensure AWS environment...