Job Description
- Manage client relationships, stakeholder engagement and service delivery, acting as the trusted technical advisor.
- Gather, analyse and document business requirements, functional specifications and solution recommendations
- Deliver client onboarding, user training, knowledge transfer and high-quality functional documentation.
- Coordinate with Product, Development and QA teams to manage releases, change requests, issue resolution and platform enhancements.
- Monitor service performance, manage reporting, escalations, risks and major incidents to ensure operational excellence and client satisfaction.
- Champion the voice of the customer by translating business needs and client feedback into product and process improvements.
- Drive continuous improvement, platform adoption, customer success and long-term account growth.
Essential
- Degree/Diploma in IT, Bu...
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