Job Description

Job Description – Technical Account Manager (TAM)

  • Serve as the primary technical liaison between Ibex and the client.
  • Manage onboarding, deployment, and ongoing technical performance for contact center technology operations.
  • Translate client requirements into technical tasks for internal teams.
  • Monitor service delivery, analytics, and SLAs.
  • Coordinate improvement initiatives with Operations and IT Infrastructure.

Responsibilities
What the Operations Team Should Send to the TAM:

  • Client-related updates, incidents, and escalations.
  • IT-relevant performance and operational reports.
  • Change requests or deployment notes affecting client configurations.
  • Feedback or recurring issues from live operations.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
  • 3–5+ years of experience in IT support, techn...

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