Job Description
Job Description – Technical Account Manager (TAM)
Serve as the primary technical liaison between Ibex and the client.
Manage onboarding, deployment, and ongoing technical performance for contact center technology operations.
Translate client requirements into technical tasks for internal teams.
Monitor service delivery, analytics, and SLAs.
Coordinate improvement initiatives with Operations and IT Infrastructure.
Responsibilities
What the Operations Team Should Send to the TAM:
Client-related updates, incidents, and escalations.
IT-relevant performance and operational reports.
Change requests or deployment notes affecting client configurations.
Feedback or recurring issues from live operations.
Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
3–5+ years of experience in IT support, technical operations, or technical account management.
Experience working in BPO, contact center, SaaS...
Serve as the primary technical liaison between Ibex and the client.
Manage onboarding, deployment, and ongoing technical performance for contact center technology operations.
Translate client requirements into technical tasks for internal teams.
Monitor service delivery, analytics, and SLAs.
Coordinate improvement initiatives with Operations and IT Infrastructure.
Responsibilities
What the Operations Team Should Send to the TAM:
Client-related updates, incidents, and escalations.
IT-relevant performance and operational reports.
Change requests or deployment notes affecting client configurations.
Feedback or recurring issues from live operations.
Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
3–5+ years of experience in IT support, technical operations, or technical account management.
Experience working in BPO, contact center, SaaS...
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