Job Description

Description

:

Essential Responsibilities:

  • Monitor proactive technical health for Enterprise merchants
  • Identify and suggest solutions to improve customer experience
  • Consult with merchants and internal teams on integration best practices
  • Initiate strong relationships to help merchants succeed
  • Diagnose and identify issues with APIs, code, services, and network latency
  • Advocate on merchants' behalf to improve products, systems, and processes
  • Be the main point of contact for technical issues affecting our Enterprise merchants

    • Expected Qualifications:

  • 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

    • Additional Responsibilities & Preferred Qualifications:

  • As a Technical Account Manager, you own advancing the technical relationship with your customers by providing proactive health engagement, revenue pr...

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