Technical Account Manager

Technical Account Manager – Job Description

This role serves as the primary technology point of contact for assigned programs, supporting both internal and external clients throughout the lifecycle of client programs.

Key Responsibilities

• Primary technology point of contact for assigned programs, facilitating business needs back to the Technology organization
• Partnering with internal and external stakeholders on business needs and executions.
• Act as a conduit between customers and product and service developers, providing customer(s) feedback and insights about the effectiveness of the services provided.
• Assist in identifying client needs so they can be informed of updates or upgrades that may be beneficial to their business.
• Assure new or growth strategies are communicated to Technology in a timely manner and compliance of program technology contractual commitments throughout the lifecycle of the program. ...