Job Description
About the role
We're looking for a Team Leader to join our Support Team, combining technical and organizational skills with a genuine passion for people leadership. This person will serve as the main escalation point for complex tickets and play a central role in maintaining service excellence, operational efficiency, and a healthy team culture.
At our company, we highly value ownership — taking initiative, driving improvement, and leading by example — as well as team wellbeing, ensuring that every agent feels supported, motivated, and part of a cohesive group even while working remotely.
The Team Leader will oversee 3 to 5 remote support agents, guiding their daily performance, fostering their growth through coaching, feedback, and mentoring, and staying hands-on with support operations.
Key Responsibilities
Act as the primary escalation point for complex or critical cases, supporting the team in resolving them effectively.
Monitor daily performance, ensuring SLA com...
We're looking for a Team Leader to join our Support Team, combining technical and organizational skills with a genuine passion for people leadership. This person will serve as the main escalation point for complex tickets and play a central role in maintaining service excellence, operational efficiency, and a healthy team culture.
At our company, we highly value ownership — taking initiative, driving improvement, and leading by example — as well as team wellbeing, ensuring that every agent feels supported, motivated, and part of a cohesive group even while working remotely.
The Team Leader will oversee 3 to 5 remote support agents, guiding their daily performance, fostering their growth through coaching, feedback, and mentoring, and staying hands-on with support operations.
Key Responsibilities
Act as the primary escalation point for complex or critical cases, supporting the team in resolving them effectively.
Monitor daily performance, ensuring SLA com...
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