Job Description

Abacus Solutions Group is currently sourcing for a Tech Support Supervisor for a brand-new warehouse opening in the Southaven, MS area.

Responsibilities:

Systems and platform administration

  • Administer the SALT server.
  • Support DTS and B2C order processing in SALT.
  • Monitor server health and memory capacity.
  • Resolve items in error folders.
  • Run scheduled and ad-hoc operational reports.

Equipment and automation

  • Maintain cleaning logs for printers and bots.
  • Operate and perform minor repairs on the autobagger.
  • Create and maintain ZPL label formats.
  • Keep a current list of all arrays and totes on site.

End-user support and training

  • Respond to calls, pages, and emails about computer issues.
  • Explain technical issues in non-technical terms.
  • Submit and track support tickets.
  • Train team members on computer hardware ...

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