Job Description
Job Description
• Provide first-line technical support for end users (hardware, software, access issues)
• Respond to tickets via phone, email, ticketing system, and walk-ups
• Troubleshoot Microsoft 365, VPN, and business applications
• Perform password resets, account unlocks, and access provisioning
• Document, update, and resolve tickets while maintaining accurate notes
• Escalate complex issues to Level 2/3 teams
• Support new hire onboarding (account setup, device provisioning)
• Configure and deploy laptops, peripherals, and mobile devices
• Assist with offboarding and equipment recovery
• Maintain inventory of devices and assets
• Communicate clearly with users on issue status and resolution
Participate in on-call rotations and support operational initiatives
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affi...
• Provide first-line technical support for end users (hardware, software, access issues)
• Respond to tickets via phone, email, ticketing system, and walk-ups
• Troubleshoot Microsoft 365, VPN, and business applications
• Perform password resets, account unlocks, and access provisioning
• Document, update, and resolve tickets while maintaining accurate notes
• Escalate complex issues to Level 2/3 teams
• Support new hire onboarding (account setup, device provisioning)
• Configure and deploy laptops, peripherals, and mobile devices
• Assist with offboarding and equipment recovery
• Maintain inventory of devices and assets
• Communicate clearly with users on issue status and resolution
Participate in on-call rotations and support operational initiatives
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affi...
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