Job Description
About the Role
We are seeking a customer-focused Technical Support Representative to provide reliable and timely technical assistance to clients. This role involves troubleshooting technical issues, guiding users through solutions, and ensuring high levels of customer satisfaction in an onsite work environment.
Key Responsibilities
Provide technical support via phone, email, or chat
Diagnose, troubleshoot, and resolve technical issues efficiently
Guide customers through step-by-step solutions clearly and professionally
Escalate complex or unresolved issues to the appropriate team
Maintain accurate documentation of customer interactions and resolutions
Adhere to company policies, procedures, and service standards
Requirements
Qualifications
Proven experience as a Technical Support Representative
Demonstrated ability to handle both inbound and outbound calls effectively.
Excellent communication skills (spoken and written).
Strong problem-solving ...
We are seeking a customer-focused Technical Support Representative to provide reliable and timely technical assistance to clients. This role involves troubleshooting technical issues, guiding users through solutions, and ensuring high levels of customer satisfaction in an onsite work environment.
Key Responsibilities
Provide technical support via phone, email, or chat
Diagnose, troubleshoot, and resolve technical issues efficiently
Guide customers through step-by-step solutions clearly and professionally
Escalate complex or unresolved issues to the appropriate team
Maintain accurate documentation of customer interactions and resolutions
Adhere to company policies, procedures, and service standards
Requirements
Qualifications
Proven experience as a Technical Support Representative
Demonstrated ability to handle both inbound and outbound calls effectively.
Excellent communication skills (spoken and written).
Strong problem-solving ...
Ready to Apply?
Take the next step in your AI career. Submit your application to SolutionCX today.
Submit Application